Governor Tony Evers issued Emergency Order #11 on March 22, suspending several utility-related administrative rules. Read the full press release here.
Immediately following the governor’s emergency order, Public Service Commission (PSC) Chairperson Rebecca Cameron Valcq directed regulated utilities in the state to take the following actions for the duration of the emergency:
- Stop utility disconnection for nonpayment for all customers, including commercial, industrial, and farm accounts. Previously this applied to residential accounts only;
- Cease assessing late fees to customer accounts;
- Halt the practice of requiring deposits from customers for reconnection of service;
- Allow deferred payment agreements for all customers who request them;
- Remove any administrative barriers for customers establishing or reestablishing utility service; and
- Authorize water utilities to provide budget billing arrangements to customers. Electric and natural gas utilities are allowed to do this under current rules.
If Milton utility customers are currently signed up for automatic payments (autopay) through the City or PSN and they wish to discontinue those payments based on the information above or for any other reason, they will need to contact the appropriate entity.
If the customer is enrolled through PSN, they should log in to their account to make the change. If they are enrolled through the City, they should email Utility Billing Clerk Carrie Chesebro at firstname.lastname@example.org.