In 2004, the city initiated a citizen survey process in an effort to improve citizen satisfaction. The eventual goal of this process it to assist the Common Council in making decisions that are in the interest of Milton's residents.
In addition to a citizen survey, the city convened a Survey Review Team made up of city staff and several citizens. This team recommended several citizen focus groups be formed to review various issues in more depth.
In June 2007, the Common Council approved a preliminary plan for the public to review. Final approval is expected later in the summer of 2007. This Strategic Plan will help lead and direct future decision making for the council and staff.
On June 19, 2007, the Common Council formally approved their Strategic Plan. The Common Council also held a public hearing to gather additional public input on the draft Strategic Plan.